Brush is stuck

Your robot has an error indicating that its main brush or its side brush is stuck. Please remove anything that may be blocking it from spinning. A guide on cleaning your brush can be found here. Next, press the play button to resume cleaning.

If the issue persists follow the steps below:

• The main brush is stuck.
• The side brush is stuck.

The Main Brush is stuck

1. Remove the brush from the Neato
2. Start a cleaning run with the brush removed. If the error message returns, please contact customer support.
3. If the error does not return, please clean the brush thoroughly. Make sure no hair is caught on the brush. Then place it back into the Neato and try to turn the brush manually. It should spin freely.
4. If the brush does not spin freely, you may require a replacement brush. Accessories can be purchased on the Neato website.

The Side Brush is stuck

1. Remove the side brush and check to see if the magnet is still in place.
2. Reinsert the side brush and spin it with your hand. it should spin freely.
3. Start a cleaning run to see if the metal peg where the side brush sits is spinning.
4. If the error message reappears, perform a soft reset, then try again.

If issue persists, visit our Customer Care contact page for more options.